A turnkey company goes in with a plan—or a blueprint—for success. The simplified version of this blueprint in acoustics can be applied to almost any sector of industry.

1. Analyse

The first step is to analyse the problem.

This can involve a detailed risk assessment, such as a noise impact assessment, or any other tool meant to discern the nature of a problem so as to address it intelligently and in full.

2. Engineer and Design

Step two: engineer and design. Based on the information uncovered in step one, the turnkey company can now draw up a solution that works for their client.

3. Manufacturing

Step three: manufacturing. Like it says on the tin, this stage is where the solution is made reality and crafted to fit the client’s exact needs, preferably in such a manner that every aspect of the solution and its implementation is taken care of by the turnkey company

(e.g., providing everything from acquisition of materials and handling, to building the product, to shipping and delivery of the product).


The fourth and final step in this process is installation. The turnkey company doesn’t merely ship the product off and hope for the best—they monitor and coordinate the installation to ensure proper implementation of the solution. It doesn’t stop there, however.

Key to this final stage are follow-through and follow-up. Not only installing the product, but making sure it works and does the job intended, making sure that the client’s expectations are met to the best of the company’s ability—or, when possible, exceeded.


The advantage of the turnkey product is that it isn’t custom-made—it’s easy to mass produce and ship out, and both sides save on costs this way.

But the turnkey company, the business culture of the full-service package and going-the-extra-mile, sometimes this does involve customization.

It isn’t always the easy option. It requires integrity and follow-through and accountability and a level of customer service that, unfortunately, has become all too uncommon in our mass-produced, straight-off-the-conveyor-belt world.

But becoming a turnkey company and encouraging the development and growth of that company culture is a laudable goal that sets companies apart.

At the end of the day, it’s a matter of client excellence. You have to ask yourself, do you want your clients to be satisfied with your service, or do you want them to be electrified by the quality and scope of your commitment to client satisfaction?